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Travelers Families: Why a Letter of Instruction Can Simplify Estate Planning

'Travelers employees can bring more clarity to their estate plans by using a well-organized letter of instruction, which is a practical way to help families navigate important decisions with greater confidence.' — Michael Corgiat, a representative of The Retirement Group, a division of Wealth Enhancement.

'Travelers employees can create a smoother transition for their families by using a clear letter of instruction, which can be an effective way to support loved ones during estate administration.' — Brent Wolf, a representative of The Retirement Group, a division of Wealth Enhancement.

In this article, we will discuss:

Why a letter of instruction can support your estate plan.
What to include in a letter of instruction.
How Travelers employees can use a letter of instruction to help streamline estate administration.

Important Lessons

Estate planning documents like a will and a revocable trust are important, but they might not give your family all the information they need to handle your affairs when you pass away, especially for Travelers employees with complex benefits.

In addition to an estate plan, a letter of instruction can offer your loved ones more information about your assets and personal preferences.

A letter of instruction can contain additional details, such as burial plans and the placement of essential documents, but it should not conflict with your estate planning documents.

Your loved ones might not know who to call, where to find your assets, or how to recognize reputable creditors if something were to happen to you today. By providing clear, supplemental guidance, a letter of instruction can help reduce the stress and work involved in the estate administration process.

A Letter of Instruction: What Is It?

A letter of instruction is an informal document outlining your assets and last wishes, sent to an executor, personal representative, or family members. It adds helpful information not included in legally binding estate planning documents like a will or revocable trust. For Travelers employees managing multiple retirement and savings plans, a letter of instruction can help simplify administration for family members, even though it is not legally required.

Since this letter is informal, it can be updated without consulting an attorney as circumstances change over time. It can contain supplementary information that supports your estate plan, but it should not contradict anything in your legal estate planning documentation.

How to Compose an Instructional Letter

Funeral Plans

You might provide information about your preferred funeral or burial type, funeral home, clergy member, music, speakers, or tribute. You can also include details about pre-paid or pre-arranged funeral or burial plans and where related paperwork is located. Some people also provide biographical details—something Travelers retirees can include for clarity.

Crucial Records

You can note the location of your Social Security card, recent bank account statements, deeds, titles, mortgage documents, important records, and estate planning documents. Some individuals also indicate where to find recent tax returns, which may help identify assets or income sources. If these documents are stored in a lockbox or vault, providing access instructions may be helpful.

Contact Details for Financial Representatives

The names and contact information for bankers, tax preparers, lawyers, insurance agents, real estate agents, and financial advisors can be included in the letter. These professionals can assist with background information, asset identification, account transfers, and final tax filings.

Details of the Assets

You can list your assets’ locations, titling, identifying details, and current values. This may include real estate, stock certificates, savings bonds, annuities, time shares, bank accounts, brokerage accounts, retirement accounts, company interests, safe deposit boxes, life insurance, and personal belongings with monetary or sentimental value.

Computer Files and Online Accounts

You may wish to list your digital files and accounts and designate a successor in your estate planning documents to manage them, since state and federal laws may limit access without written approval. For Travelers retirees who store retirement and benefits information online, this documentation may help reduce challenges.

Details of Debt

You can include information regarding your debts, such as account numbers, balances, statements, and lender contact details.

Beneficiary Details

The beneficiaries listed in your estate plan, along with their contact details, may be included in the letter. This makes it easier for an executor to locate and communicate with those who will receive assets—an important step for families with Travelers retirement accounts.

Pets

You can specify who you want to care for your pets and any specific instructions if your estate documents do not mention them. You may also include your veterinarian’s contact information.

Distribution List for Personal Property

Some states allow individuals to draft a separate document listing specific items of tangible personal property and their intended recipients, as long as the will references the list. Even in states where this is not legally binding, a letter of instruction can still guide your executor and help minimize disagreements.

Private Notes and Clarification of Goals

Some people include private notes or explanations for their decisions regarding inheritance or financial principles. Although not legally binding, these notes can help prevent misunderstandings.

What Does a Letter of Instruction Not Need to Include?

A letter of instruction should not repeat information already found in your estate planning documents. It is intended to provide additional details only.

It also should not be used to make changes to legally enforceable estate documents. Informal updates are not binding and may create conflicts.

Where to Store Your Instruction Letter

You can keep a copy of the letter with your estate planning papers, provide one to your lawyer, or place it somewhere your family is likely to look first. You can also share a copy with your executor and discuss it with them if you feel comfortable. Updating the letter each year is useful as assets and personal information change—particularly for Travelers employees with evolving retirement benefits.

Do You Need Guidance?

The Retirement Group can help you prepare for retirement if you are updating or creating your estate plan and want assistance organizing your family’s financial information. Call us at (800) 900-5867 .

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Sources:

1. Parker, Craig. “How to Write a Letter of Instruction: A Step-by-Step Guide.” Trust & Will, n.d.,
https://trustandwill.com/learn/how-to-write-a-letter-of-instruction . Accessed 1 Dec. 2025.

2. AARP Education & Outreach. “State Your Intentions With a Letter of Instruction.” AARP, 9 Nov. 2022,
https://www.aarp.org/money/retirement/letter-of-instruction/ . Accessed 1 Dec. 2025.

3. Kuffel, Hunter. “Writing a Letter of Instruction for Your Estate Plan.” SmartAsset, 12 Oct. 2025,
https://smartasset.com/estate-planning/letter-of-instruction . Accessed 1 Dec. 2025.

4. McDonald Jacobs. “Letter of Instruction in Estate Planning.” McDonald Jacobs: Portland, Oregon Accountants & Business Consultants, n.d.,
https://www.mcdonaldjacobs.cpa/letter-of-instruction-in-estate-planning/ . Accessed 1 Dec. 2025.

How does the Travelers 401(k) Savings Plan compare to market standards, and what strategies can employees implement to maximize their retirement benefits while working at Travelers, considering the various contribution options available?

Travelers 401(k) Savings Plan Comparison to Market Standards: The Travelers 401(k) Savings Plan offers immediate eligibility upon hire, automatic enrollment, and flexible contribution options between 1% and 75% of pay, with a mix of pre-tax and Roth options. Employees benefit from a generous dollar-for-dollar employer match on the first 5% of eligible pay, up to $6,000 annually. To maximize retirement benefits, employees should consider contributing at least enough to receive the full employer match and periodically review their investment choices with the aid of Financial Engines, an independent advisory firm provided by Travelers.

In what ways does the Travelers Pension Plan provide a safety net for employees as they transition into retirement, and how does participation in this defined benefit plan impact financial planning for retirement among long-term employees?

Impact of the Travelers Pension Plan: The defined benefit Pension Plan at Travelers, funded entirely by the company, provides a secure foundation for retirement with benefits based on age, salary, and years of service. This plan is crucial for long-term financial planning as it guarantees a predictable income stream in retirement, supplementing savings and Social Security benefits. Employees are eligible after one year of service, which encourages long-term commitment and aids in retirement readiness.

What resources does Travelers offer to assist employees in making effective investment decisions within their 401(k) plans, and how can employees leverage these resources to reach their personal retirement goals?

Investment Decision Resources in Travelers 401(k) Plans: Travelers offers resources such as Financial Engines to assist employees in making informed investment decisions within their 401(k) plans. This service helps employees tailor their investment strategies to their individual retirement goals and risk tolerance. Engaging with these resources can significantly enhance employees' ability to grow their retirement savings effectively.

How can employees best understand the interplay between their personal savings and the benefits provided by Travelers, particularly in relation to healthcare and retirement planning as they age?

Interplay Between Personal Savings and Travelers Benefits: Understanding the interplay between personal savings and company-provided benefits is vital for comprehensive retirement planning. Travelers employees should consider how their benefits package, including health care, life insurance, and disability coverage, complements their savings and Social Security. Regular consultations with financial advisors provided through the company can help employees strategize effectively as they age.

What should employees at Travelers know about the eligibility requirements and benefits associated with the company's Long-Term and Short-Term Disability policies as they prepare for a secure retirement?

Understanding Disability Policies at Travelers: Travelers provides both short-term and long-term disability coverage, which is crucial for protecting income in the event of an unforeseen health issue. Short-term disability covers up to 13 weeks at varying pay levels, while long-term disability kicks in for more severe cases, offering up to 60% of base salary. Employees should familiarize themselves with these policies early to ensure comprehensive coverage as they approach retirement.

How does the company's Paid Time Off (PTO) policy under Travelers facilitate work-life balance, and what implications does this have for employees' long-term health and preparedness for retirement?

Benefits of Travelers PTO Policy: The Paid Time Off (PTO) policy at Travelers allows employees to accrue significant time off based on service length, enhancing work-life balance and contributing to long-term health and well-being. This policy supports employees in maintaining a healthy work-life balance, which is crucial for long-term career sustainability and retirement preparedness.

What strategies can employees implement to effectively utilize the Educational Assistance Program offered by Travelers not only for their personal development but also as a way to enhance their retirement planning prospects?

Utilizing the Educational Assistance Program: Travelers' Educational Assistance Program supports employees in pursuing further education relevant to their professional growth and retirement planning. By investing in additional qualifications and skills, employees can not only enhance their career prospects at Travelers but also increase their earning potential for better retirement savings.

How does the Business Travel Accident Plan improve the overall financial protection for employees at Travelers, and what are the claims procedures if an incident occurs while conducting company business?

Financial Protection through the Business Travel Accident Plan: The Business Travel Accident Plan provides a safety net by offering coverage of up to three times the annual base salary, up to $2 million. This plan is crucial for financial protection against unexpected incidents during business travel, and employees should understand the claims procedures to utilize this benefit effectively.

In terms of post-retirement benefits, how does Travelers support its retirees concerning access to resources like financial planning services or health benefits?

Post-Retirement Benefits at Travelers: Travelers supports retirees by offering access to financial planning services and health benefits. These resources are vital for maintaining financial stability and health during retirement. Retirees should actively engage with these services to optimize their retirement lifestyle and financial management.

For employees looking for further information or assistance regarding their retirement plans and benefits at Travelers, what are the best ways to contact the company to ensure they receive accurate and timely information?

Accessing Retirement Plan Information at Travelers: Employees seeking information or assistance regarding their retirement plans can contact Travelers' Employee Services Unit via email at 4-ESU@travelers.com or by calling 800.441.4378. Utilizing these channels ensures employees receive accurate and up-to-date information about their retirement benefits.