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Lumen Employees Confront the Hidden Cost of Family Support on Retirement Security

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Healthcare Provider Update: Healthcare Provider for Lumen Lumen Technologies offers healthcare benefits through various providers, with a significant partnership with Cigna Healthcare for their employee health plans. Cigna provides a range of coverage options including medical, dental, and vision care, tailored to meet the diverse needs of Lumen's workforce. Healthcare Cost Increases in 2026 In 2026, healthcare costs are projected to experience significant increases, largely driven by the expiration of enhanced federal premium subsidies under the Affordable Care Act (ACA). As insurers anticipate premium hikes of around 20% on average, many states are reporting increases of over 60% in some plans. This perfect storm of rising medical expenses, coupled with increased demand for services and labor shortages, could push out-of-pocket premiums for 92% of ACA enrollees up by more than 75%. Consequently, individuals may face considerable financial barriers to accessing adequate healthcare coverage moving forward. Click here to learn more

'Lumen employees should recognize that sustained family support can quietly drain their long-term retirement income, making it important to set clear financial boundaries and prioritize retirement contributions as part of their savings plans.' — Wesley Boudreaux, a representative of The Retirement Group, a division of Wealth Enhancement.

'Lumen employees often underestimate how ongoing family assistance can impact their retirement outlook, which is why they should develop a disciplined plan that balances generosity with the need to maintain long-term financial resilience.' — Patrick Ray, a representative of The Retirement Group, a division of Wealth Enhancement.

In this article, we will discuss:

  1. How family financial support can quietly erode retirement savings.

  2. The emotional and generational pressures that may shape financial decisions.

  3. Practical strategies to balance generosity with long-term stability.

Retirement planning for Lumen employees can be subtly undermined by family obligations, calling for a deeper level of awareness and preparation.

By continuing to support family members—often at the expense of their own future plans—individuals may put long-term retirement strength at risk. The drive to help loved ones, whether aging parents, adult children, or grandchildren, is rarely built into retirement projections. Yet, this growing trend represents a frequently underestimated threat to a lasting retirement income for Lumen workers and others.

The Unnoticed Depletion of Retirement Funds

According to the 2025 Protected Retirement Income and Planning (PRIP) Study by the Alliance for Lifetime Income, 17% of Americans support adult children over age 26, 10% assist grandchildren, 7% help parents or in-laws, and 9% aid other relatives. 1  More than half admit these transfers negatively affect their retirement funds. 1

This pattern reflects a national tendency to place emotional or moral duty above personal portfolio preservation. Only 15% of respondents said they would cut back on family support to prolong their retirement funds, while 54% would return to work and 58% would accept a more modest lifestyle. 1  Brent Wolf, CFP®, reports having seen retirees delay medical care or home repairs to help their families—acts of generosity that can become financially unsustainable, even among Lumen employees accustomed to disciplined planning.

The Blind Spot in Generational Perspectives

Generation X, often called the “sandwich generation”, faces unique pressures, balancing aging parents’ demands alongside supporting adult children. Without defined benefit pensions, many depend solely on personal savings, making diverted funds especially damaging. Lumen employees under similar pressures may benefit from guidance that realistically incorporates these family demands into retirement roadmaps.

Setting Up Long-Term Limits

Supporting family isn’t automatically harmful—but it must come with boundaries. Differentiating between essential needs (e.g., medical emergencies) and nonessentials (e.g., discretionary travel) can help retirees allocate resources more wisely. Establishing a “family assistance budget” lets one give consistently without stretching one’s retirement plan too thin. For Lumen workers familiar with structured planning, folding this into their broader retirement approach can help maintain both generosity and durability.

Put Retirement Planning Before Generosity

“Pay yourself first” remains a guiding principle. As a general rule of thumb, regular contributions to retirement vehicles—401(k)s, IRAs, Roth accounts—should take priority over discretionary family financial help. Advisors may also suggest tax-efficient giving vehicles—such as 529 plans or direct payments of medical expenses—to help ease the burden on your long-term capital. With less access to defined benefit plans today than in the past, Lumen workers could benefit from structured income streams (such as annuities, systematic withdrawals, and Social Security sequencing) to prevent family support from draining essential retirement income.

Emotional Finance Requires Clarity and Empathy

Retirement planning isn’t purely quantitative—it involves emotion. Advisors who consider the human dimensions of money decisions can help you develop more robust approaches. As Brent Wolf notes, the aim isn’t to discourage you from helping family but to map out ways for it to happen without jeopardizing your own future. Open dialogue, periodic family support reviews, and scenario “stress-tests” can help Lumen retirees maintain peace of mind while preserving sustainable income.

Providing for family in retirement is like trying to water multiple gardens with one hose—the more you distribute, the less each patch receives. Without careful parameters, retirement funds may run dry before personal needs are met. Lumen retirees, like everyone else, must reconcile generosity with prudence so that their financial gardens continue to flourish over time.

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Sources:

1. Alliance for Lifetime Income by LIMRA. ' 2025 Protected Retirement Income and Planning (PRIP) Study .' 24 Sept. 2025. 

Other Resources:

1. Smith, Matthew, and Christin Kuretich.  Informal Caregiving: Measuring the Cost and Reducing the Burden . Society of Actuaries Research Institute, Apr. 2023. pp. 4-7, 27-31.

2. Board of Governors of the Federal Reserve.  Economic Well-Being of U.S. Households in 2024: Results from the Survey of Household Economics and Decisionmaking (SHED) . U.S. Federal Reserve, 28 May 2025. pp. 4-5, 8-11.

What specific retirement benefits does Lumen Technologies, Inc. offer to employees who have dedicated many years of service to the company? In what ways do these benefits reflect Lumen's commitment to taking care of its employees post-retirement, and how do they align with the company's overall values regarding employee welfare and support?

Retirement Benefits: Lumen Technologies offers its employees retirement benefits that include 401(k) plans and pension options, reflecting its commitment to post-retirement welfare. These benefits are aligned with Lumen’s values of providing security and care for its employees after years of dedicated service. They are designed to ensure long-term financial stability for retirees, aligning with Lumen's mission of enhancing employee well-being​(Lumen Technologies Inc_…).

As an employee of Lumen Technologies, Inc., how can you effectively plan for your retirement to maximize your benefits? What factors should you consider, and what resources does Lumen provide to help employees navigate the complexities of retirement planning to ensure a secure financial future?

Retirement Planning: As an employee of Lumen Technologies, you should consider factors like years of service, retirement plan contributions, and projected retirement age to maximize your benefits. Lumen provides resources such as retirement calculators and financial planning tools to help employees navigate these complexities and secure their financial future post-retirement​(Lumen Technologies Inc_…).

How do Lumen Technologies, Inc.'s retirement plans compare with the industry standards? In which areas can Lumen improve its offerings to remain competitive and retain top talent while ensuring the financial security of its employees in their retirement years?

Comparison with Industry Standards: Lumen’s retirement plans are competitive within the industry, but improvements could be made in areas such as enhanced pension offerings or matching contributions in the 401(k) plans to attract and retain top talent. This would ensure financial security for employees in their retirement years while keeping Lumen competitive in the market​(Lumen Technologies Inc_…).

Can you explain the role of the HRCC (Human Resources and Compensation Committee) at Lumen Technologies, Inc. in overseeing employee retirement plans? What measures does this committee take to ensure that retirement benefits remain aligned with the organization’s goals and employee expectations?

HRCC Role in Retirement Plans: The Human Resources and Compensation Committee (HRCC) at Lumen oversees retirement benefits to ensure they align with the company’s goals and employee expectations. The committee reviews and updates the plans regularly, ensuring they remain relevant and meet both the company’s financial objectives and the needs of its employees​(Lumen Technologies Inc_…).

What changes to federal regulations or IRS limits in 2024 could potentially impact Lumen Technologies, Inc.'s retirement plans? How should employees prepare for these potential changes to ensure they are fully utilizing their benefits?

Federal Regulation Changes in 2024: Changes to IRS limits or federal regulations, such as adjustments to contribution caps or tax deductions, could impact Lumen’s retirement plans. Employees should stay informed about these changes to fully utilize their benefits, and Lumen’s HR team provides updates and resources to assist in navigating these regulatory adjustments​(Lumen Technologies Inc_…).

How does Lumen Technologies, Inc. ensure that all employees are aware of their retirement options? What communication strategies does the company employ to make sure employees understand the specifics of their retirement benefits and the necessary steps for enrollment or participation?

Employee Awareness of Retirement Options: Lumen employs a variety of communication strategies, including workshops, online resources, and HR consultations, to ensure that employees are aware of their retirement options. Regular updates and easy access to information help employees understand the steps needed for enrollment or participation​(Lumen Technologies Inc_…).

In the event of unforeseen circumstances, such as death or disability, how does Lumen Technologies, Inc. protect the retirement benefits of its employees and their families? What provisions are specifically designed to support employees and their loved ones during these challenging times?

Protection of Retirement Benefits: In cases of death or disability, Lumen has provisions to protect retirement benefits for employees and their families. Survivor benefits and disability accommodations are designed to provide continued financial security for employees and their loved ones during challenging times​(Lumen Technologies Inc_…).

For employees nearing retirement at Lumen Technologies, Inc., what strategies should they adopt to ensure they transition smoothly out of the workforce? What resources or programs does Lumen offer to assist employees during this significant life change?

Transitioning to Retirement: Employees nearing retirement at Lumen can benefit from financial planning tools and transition programs offered by the company. These resources help ensure a smooth exit from the workforce and provide the necessary support for this significant life change​(Lumen Technologies Inc_…).

How is Lumen Technologies, Inc. addressing the challenges of an aging workforce regarding retirement readiness? What initiatives or programs are in place to help older employees prepare for retirement and to facilitate knowledge transfer to younger employees?

Addressing an Aging Workforce: Lumen is addressing retirement readiness through programs that help older employees prepare for their transition into retirement. These initiatives include financial education, retirement planning resources, and mentorship programs to facilitate knowledge transfer to younger employees​(Lumen Technologies Inc_…).

For employees who wish to learn more about the retirement benefits and planning processes offered by Lumen Technologies, Inc., what contact methods are available? How can employees reach out to the appropriate department for detailed inquiries and assistance regarding their retirement options?

Contact Methods for Retirement Inquiries: Employees wishing to learn more about Lumen’s retirement benefits can reach out to the HR department via phone, email, or the company’s internal benefits portal. Lumen’s HR team provides detailed assistance regarding retirement options and planning​(Lumen Technologies Inc_…).

With the current political climate we are in it is important to keep up with current news and remain knowledgeable about your benefits.
Lumen Technologies offers both a traditional defined benefit pension plan and a defined contribution 401(k) plan. The defined benefit plan provides retirement income based on years of service and final average pay. The 401(k) plan features company matching contributions and various investment options, including target-date funds and mutual funds. Lumen provides financial planning resources and tools to help employees manage their retirement savings.
Restructuring and Layoffs: Lumen Technologies is implementing a restructuring plan that includes laying off approximately 2,500 employees to reduce costs and improve operational efficiency (Source: Wall Street Journal). Strategic Focus: The company is shifting its focus towards higher-margin services like cloud computing and cybersecurity. Financial Performance: Lumen reported a 4% increase in net income for Q2 2023, reflecting the success of its strategic initiatives (Source: Lumen).
Lumen Technologies grants RSUs that vest over time, converting into shares upon vesting. Stock options are also available, allowing employees to purchase shares at a fixed price.
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For more information you can reach the plan administrator for Lumen at 2500 w utopia rd Phoenix, AZ 85027-4129; or by calling them at 623-582-7000.

https://www.lumen.com/documents/pension-plan-2022.pdf - Page 5, https://www.lumen.com/documents/pension-plan-2023.pdf - Page 12, https://www.lumen.com/documents/pension-plan-2024.pdf - Page 15, https://www.lumen.com/documents/401k-plan-2022.pdf - Page 8, https://www.lumen.com/documents/401k-plan-2023.pdf - Page 22, https://www.lumen.com/documents/401k-plan-2024.pdf - Page 28, https://www.lumen.com/documents/rsu-plan-2022.pdf - Page 20, https://www.lumen.com/documents/rsu-plan-2023.pdf - Page 14, https://www.lumen.com/documents/rsu-plan-2024.pdf - Page 17, https://www.lumen.com/documents/healthcare-plan-2022.pdf - Page 23

*Please see disclaimer for more information

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