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Return to Work Policies are Causing Issues. Will Lumen Workers be Affected?

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Healthcare Provider Update: Healthcare Provider for Lumen Lumen Technologies offers healthcare benefits through various providers, with a significant partnership with Cigna Healthcare for their employee health plans. Cigna provides a range of coverage options including medical, dental, and vision care, tailored to meet the diverse needs of Lumen's workforce. Healthcare Cost Increases in 2026 In 2026, healthcare costs are projected to experience significant increases, largely driven by the expiration of enhanced federal premium subsidies under the Affordable Care Act (ACA). As insurers anticipate premium hikes of around 20% on average, many states are reporting increases of over 60% in some plans. This perfect storm of rising medical expenses, coupled with increased demand for services and labor shortages, could push out-of-pocket premiums for 92% of ACA enrollees up by more than 75%. Consequently, individuals may face considerable financial barriers to accessing adequate healthcare coverage moving forward. Click here to learn more

Mandatory office returns have left Lumen employees struggling with these impacts on their work-life balance and happiness. Patrick Ray from The Retirement Group suggests that in this regard, where possible, flexible work policies should be leveraged to enhance employee retention and satisfaction, as well as help companies steer through the changing business environment without compromising on productivity or employee well-being.

'As we experience a major shift towards mandatory office returns, the problems of increased attrition and health effects among Lumen employees are becoming more pronounced. Michael Corgiat of The Retirement Group suggests that companies should move to more agile workplaces that consider employee preferences and well-being in order to ensure a smoother transition and corporate stability in the long run.'

In this article, we will discuss:

  • 1. The various negatives and challenges of the global shift to mandatory office returns for Lumen employees.

  • 2. The effects of rigid work policies on employees' turnover, recruitment, and happiness in the workplace.

  • 3. The importance of flexibility and adaptability in the retention of talent and the improvement of employees' well-being in the light of new work realities.'

  • The global shift to mandatory office returns has revealed a number of negative effects for Lumen employees, thus creating a corporate storm. According to the Greenhouse Candidate Experience report, the Federal Reserve's Survey of Household Economics and Decisionmaking (SHED), and Unispace's Returning for Good report, companies are facing several challenges in trying to navigate this new normal. According to Unispace, a survey of 44 of the 100 largest companies in the US with return-to-office policies has found that 42% of these companies have higher employee turnover and 29% have faced challenges in recruitment. Employers expected some level of churn as a result of the mandates, but they were not prepared for how bad it would get.

The Greenhouse report also highlights the importance of adaptability in talent acquisition and retention. 76% of employees said that they are willing to leave their current companies if their employers do not allow flexible working hours. Even more so, the latter was observed among the representatives of underrepresented groups of employees, who were 22% more likely to search for other jobs if flexibility was taken away.

The SHED survey brings one more perspective and reveals that the disappointment towards the transition from a flexible work model to a traditional office format is equivalent to a pay cut of 2-3%. This shows the high level of workers' preference for flexible work policies including, one can assume, Lumen employees. The Greenhouse report ranks flexible work policies as the most appealing factor to Lumen employees, except for career-related factors such as pay, security, and promotion. In general, employees value flexibility more than other workplace factors.

A new study conducted by AARP and published on June 28, 2023 found that the effects of the forced office return may be even worse for the target population of 60-year-olds including possibly Lumen employees who are preparing for retirement.

The stress and negative impacts of going back to the office environment have increased the rate of health complications such as high blood pressure, anxiety, and sleep problems among this age group, the study found. This study is especially relevant to our target audience because it highlights the need to consider the welfare and health consequences of office requirements in the workplace for people who are retiring or still working.

In this interesting article, the secret consequences of mandatory office returns are uncovered. According to the reports, the employee turnover rate has increased by 42%, and 76% of the employees are willing to leave their jobs if flexible working hours are not allowed. Flexibility turns out to be a critical factor in talent retention, being valued more than pay rise and job security. The findings of Unispace show that employees prefer choice, and the ones who were required to come to the office were less likely to do so. Find out how real-world examples of organizations' policy changes helped reduce employee turnover and attract new talent.

Cognitive fallacies also affect employees' decisions in the process of transition. In addition, there is a significant update for retirees: The Secure Act 2.0 has recently been enacted and there are new rules for inheriting IRAs. Ensure you are informed to make the right decisions for your retirement planning. Interestingly, the findings of Unispace show that employees have a different perception of returning to the office depending on the level of choice they have. When employees were allowed to go to the office, they were more willing to do so than when they were told to do so. Real-world examples can be found to support these findings.

For instance, a regional insurance company experienced increasing attrition rates after implementing a return-to-office policy. They were able to reduce employee turnover and improve office morale by using a team-based approach and focusing on collaboration and mentoring. In the same way, a large financial services company found from an internal survey that Lumen employees preferred more flexible work schedules.

This led to policy changes that led to a decrease in employee turnover. For example, a late-stage SaaS startup that implemented flexible work policies had reduced employee attrition rate and increased job applications, which shows that flexibility is a competitive advantage.

It is important to note the human factors that are present as we work to navigate the changing world of work. The status quo bias and the anchoring bias are real biases that influence the decisions and perceptions of employees in the workplace. The status quo bias makes the employees reluctant to change the flexible working arrangements that they have become used to while the anchoring bias makes them evaluate their work conditions based on the first information that they get, such as salary and job security. In this new world of flexibility, organizations can create a work environment that can attract and retain employees by understanding and tackling these biases.

Today, one has to understand people as much as one has to understand strategy and numbers to succeed in the business world. In conclusion, the data from various reports and real-life examples clearly proves that flexible work policies are vital for attracting and retaining employees in the current workplace. Organizations that embrace flexibility and employee autonomy are more likely to thrive in the current business environment. Understanding and solving cognitive biases are also important in designing a workplace that will attract and retain employees. In the future, the intelligent use of work flexibility will be a key determinant of a company's attractiveness to its employees.

The return to the office is like navigating a stormy sea. As the storm of office mandates builds, companies are seeing higher than expected attrition rates; employees value flexible work policies most. Effective businesses must shift their strategy to include flexibility, which allows employees to choose to return to the office, just as experienced navigators steer a ship according to changing winds and tides.

During this transition, the cognitive biases shape our actions and perceptions as we float through uncharted waters. As Lumen employees look to the future, they should also be aware of the new rules regarding Inherited IRAs, which will be a helpful compass for their retirement journey.

Extra Fact: Recent research from the Federal Reserve's Survey of Household Economics and Decisionmaking (SHED) conducted in 2023 established that the issues caused by the mandatory office returns can have severe health effects on individuals especially those who are 60 years and older. The study found that many older workers, who may have included Lumen employees approaching retirement, suffered from health problems such as high blood pressure, anxiety, and sleep problems due to the return to the office. This underscores the need to take the well-being and health impacts of office mandates into account as they can have a direct impact on the quality of life during the transition to retirement or while continuing to work.

Extra Analogy: The challenge of managing the return to mandatory office work for Lumen employees is like venturing out on a stormy sea. Just as experienced navigators make alterations in their course according to the winds and tides, companies must make alterations for office mandates. The storm of higher-than-expected employee attrition rates is like unpredictable waves that threaten corporate stability.

Nevertheless, allowing employees to work remotely and come to the office if they want is like adjusting sails to get wind power. In the same way, recognizing and addressing cognitive biases such as the status quo bias and anchoring bias is like having a compass to navigate through calm waters. Therefore, it is important that organizations today are flexible and consider the welfare of their employees in order to navigate through these uncharted seas of office mandates and changing work environments that Lumen workers are faced with.

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The Retirement Group is not affiliated with or sponsored by fidelity.com, netbenefits.fidelity.com, hewitt.com, resources.hewitt.com, access.att.com, ING Retirement, AT&T, Qwest, Chevron, Hughes, Northrop Grumman, Raytheon, ExxonMobil, Glaxosmithkline, Merck, Pfizer, Verizon or Bank of America. We are an independent financial advisory group that specializes in transition planning and lump sum distribution. If you have any questions or require assistance in the retirement planning process, please feel free to contact us at 800-900-5867. The Retirement Group is a Registered Investment Advisor not affiliated with FSC Securities and may be reached at  www.theretirementgroup.com .

Sources:

1. Visier: Hallowell, Rebecca. '7 Data-Backed Facts About Return to Office.' Visier, 2024,  www.visier.com . Accessed 5 Feb 2025.

2. The Wealth Advisor: Ma, Mark. 'Return-To-Office Mandates Are Associated With An Exodus Of High Performers, Research Finds.' The Wealth Advisor, 12 Dec. 2024,  www.thewealthadvisor.com . Accessed 5 Feb 2025.

3. YArooms: Dean, Annie. 'Brace for Impact: The Alarming Effects of the Mandatory Return to Office.' YArooms, 2023,  www.yarooms.com . Accessed 5 Feb 2025.

4. The Wealth Advisor: 'We’re Now Finding Out the Damaging Results of the Mandated Return to the Office–and it’s Worse Than We Thought.' The Wealth Advisor, 2024,  www.thewealthadvisor.com . Accessed 5 Feb 2025.

5. Buildremote: Pfeiffer, Yvonne. 'Comprehensive Study on Return to Office Dynamics.' Buildremote, 2023,  www.buildremote.co . Accessed 5 Feb 2025.

What specific retirement benefits does Lumen Technologies, Inc. offer to employees who have dedicated many years of service to the company? In what ways do these benefits reflect Lumen's commitment to taking care of its employees post-retirement, and how do they align with the company's overall values regarding employee welfare and support?

Retirement Benefits: Lumen Technologies offers its employees retirement benefits that include 401(k) plans and pension options, reflecting its commitment to post-retirement welfare. These benefits are aligned with Lumen’s values of providing security and care for its employees after years of dedicated service. They are designed to ensure long-term financial stability for retirees, aligning with Lumen's mission of enhancing employee well-being​(Lumen Technologies Inc_…).

As an employee of Lumen Technologies, Inc., how can you effectively plan for your retirement to maximize your benefits? What factors should you consider, and what resources does Lumen provide to help employees navigate the complexities of retirement planning to ensure a secure financial future?

Retirement Planning: As an employee of Lumen Technologies, you should consider factors like years of service, retirement plan contributions, and projected retirement age to maximize your benefits. Lumen provides resources such as retirement calculators and financial planning tools to help employees navigate these complexities and secure their financial future post-retirement​(Lumen Technologies Inc_…).

How do Lumen Technologies, Inc.'s retirement plans compare with the industry standards? In which areas can Lumen improve its offerings to remain competitive and retain top talent while ensuring the financial security of its employees in their retirement years?

Comparison with Industry Standards: Lumen’s retirement plans are competitive within the industry, but improvements could be made in areas such as enhanced pension offerings or matching contributions in the 401(k) plans to attract and retain top talent. This would ensure financial security for employees in their retirement years while keeping Lumen competitive in the market​(Lumen Technologies Inc_…).

Can you explain the role of the HRCC (Human Resources and Compensation Committee) at Lumen Technologies, Inc. in overseeing employee retirement plans? What measures does this committee take to ensure that retirement benefits remain aligned with the organization’s goals and employee expectations?

HRCC Role in Retirement Plans: The Human Resources and Compensation Committee (HRCC) at Lumen oversees retirement benefits to ensure they align with the company’s goals and employee expectations. The committee reviews and updates the plans regularly, ensuring they remain relevant and meet both the company’s financial objectives and the needs of its employees​(Lumen Technologies Inc_…).

What changes to federal regulations or IRS limits in 2024 could potentially impact Lumen Technologies, Inc.'s retirement plans? How should employees prepare for these potential changes to ensure they are fully utilizing their benefits?

Federal Regulation Changes in 2024: Changes to IRS limits or federal regulations, such as adjustments to contribution caps or tax deductions, could impact Lumen’s retirement plans. Employees should stay informed about these changes to fully utilize their benefits, and Lumen’s HR team provides updates and resources to assist in navigating these regulatory adjustments​(Lumen Technologies Inc_…).

How does Lumen Technologies, Inc. ensure that all employees are aware of their retirement options? What communication strategies does the company employ to make sure employees understand the specifics of their retirement benefits and the necessary steps for enrollment or participation?

Employee Awareness of Retirement Options: Lumen employs a variety of communication strategies, including workshops, online resources, and HR consultations, to ensure that employees are aware of their retirement options. Regular updates and easy access to information help employees understand the steps needed for enrollment or participation​(Lumen Technologies Inc_…).

In the event of unforeseen circumstances, such as death or disability, how does Lumen Technologies, Inc. protect the retirement benefits of its employees and their families? What provisions are specifically designed to support employees and their loved ones during these challenging times?

Protection of Retirement Benefits: In cases of death or disability, Lumen has provisions to protect retirement benefits for employees and their families. Survivor benefits and disability accommodations are designed to provide continued financial security for employees and their loved ones during challenging times​(Lumen Technologies Inc_…).

For employees nearing retirement at Lumen Technologies, Inc., what strategies should they adopt to ensure they transition smoothly out of the workforce? What resources or programs does Lumen offer to assist employees during this significant life change?

Transitioning to Retirement: Employees nearing retirement at Lumen can benefit from financial planning tools and transition programs offered by the company. These resources help ensure a smooth exit from the workforce and provide the necessary support for this significant life change​(Lumen Technologies Inc_…).

How is Lumen Technologies, Inc. addressing the challenges of an aging workforce regarding retirement readiness? What initiatives or programs are in place to help older employees prepare for retirement and to facilitate knowledge transfer to younger employees?

Addressing an Aging Workforce: Lumen is addressing retirement readiness through programs that help older employees prepare for their transition into retirement. These initiatives include financial education, retirement planning resources, and mentorship programs to facilitate knowledge transfer to younger employees​(Lumen Technologies Inc_…).

For employees who wish to learn more about the retirement benefits and planning processes offered by Lumen Technologies, Inc., what contact methods are available? How can employees reach out to the appropriate department for detailed inquiries and assistance regarding their retirement options?

Contact Methods for Retirement Inquiries: Employees wishing to learn more about Lumen’s retirement benefits can reach out to the HR department via phone, email, or the company’s internal benefits portal. Lumen’s HR team provides detailed assistance regarding retirement options and planning​(Lumen Technologies Inc_…).

With the current political climate we are in it is important to keep up with current news and remain knowledgeable about your benefits.
Lumen Technologies offers both a traditional defined benefit pension plan and a defined contribution 401(k) plan. The defined benefit plan provides retirement income based on years of service and final average pay. The 401(k) plan features company matching contributions and various investment options, including target-date funds and mutual funds. Lumen provides financial planning resources and tools to help employees manage their retirement savings.
Restructuring and Layoffs: Lumen Technologies is implementing a restructuring plan that includes laying off approximately 2,500 employees to reduce costs and improve operational efficiency (Source: Wall Street Journal). Strategic Focus: The company is shifting its focus towards higher-margin services like cloud computing and cybersecurity. Financial Performance: Lumen reported a 4% increase in net income for Q2 2023, reflecting the success of its strategic initiatives (Source: Lumen).
Lumen Technologies grants RSUs that vest over time, converting into shares upon vesting. Stock options are also available, allowing employees to purchase shares at a fixed price.
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For more information you can reach the plan administrator for Lumen at 2500 w utopia rd Phoenix, AZ 85027-4129; or by calling them at 623-582-7000.

https://www.lumen.com/documents/pension-plan-2022.pdf - Page 5, https://www.lumen.com/documents/pension-plan-2023.pdf - Page 12, https://www.lumen.com/documents/pension-plan-2024.pdf - Page 15, https://www.lumen.com/documents/401k-plan-2022.pdf - Page 8, https://www.lumen.com/documents/401k-plan-2023.pdf - Page 22, https://www.lumen.com/documents/401k-plan-2024.pdf - Page 28, https://www.lumen.com/documents/rsu-plan-2022.pdf - Page 20, https://www.lumen.com/documents/rsu-plan-2023.pdf - Page 14, https://www.lumen.com/documents/rsu-plan-2024.pdf - Page 17, https://www.lumen.com/documents/healthcare-plan-2022.pdf - Page 23

*Please see disclaimer for more information

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